The Wyze camera keeps going offline when it cannot effectively sync to the Wyze servers. Network connection issues, poor signal strength, an outdated app or firmware, or a low battery for Wyze security cameras can cause this.
Wyze cameras play a vital role in improving the security of our homes. We always feel secure when we can easily look through our outdoor Camera. However, this sense of security can disappear when the Camera keeps going offline.
This blog will cover why your Wyze camera keeps going offline and how to fix the problem to get them back online. Let us dive in.
Table of Contents
What Does ‘Camera Offline’ Mean?
A camera displays offline when it cannot successfully sync with the cloud servers. This usually occurs owing to a power interruption or a drop in the network connection. Sometimes, you get an offline state on the cameras when cloud servers succumb to downtime.
Common Reasons Wyze Cameras keep going offline
Poor Wireless Internet Signal
Wyze security cameras depend on Wi-Fi radio signals directed through a wireless router. Routers connect to the internet via fiber optic wires or cables.
The router develops the connection between internet-connected devices (for example, security cameras) plus the internet.
Radio waves deteriorate as they spread out when traveling over space. The strength of the signal will worsen if a device is far from the radio signal source.
You may not have a strong enough broadband connection at home. This might result from a low-tier broadband service or extreme bandwidth consumption, which contains uploading, downloading files, or streaming from your PC. You should improve your broadband package if you use several cameras or motion-activated recordings frequently.
Outdated Software and Firmware
Tech firms continuously upgrade their software to prevent security problems, improve compatibility, and offer advanced program features.
Periodic firmware and software updates are delivered to keep the device’s speed up-to-date with technical developments.
When a Wyze wireless security camera’s firmware is outdated, it leads to inconsistencies and instabilities in system communication.
It is one of the causes a security camera may keep going offline more often than usual.
Problems with the Wyze Cam Power Source
A rechargeable battery powers some Wyze cameras, while others must be plugged directly into a power source.
A worn-out battery on a battery-powered modem would cause the Camera to shut down, henceforth going offline. If this is the issue in your case, you only require to recharge the battery and power the device back on.
In corded models, inadequate power will reason the device to shut down. This will occur if you connect a POE or Power over Ethernet-enabled Camera to an overloaded circuit.
Problems with Networking Equipment
An ignored cause of why Wyze cameras disconnect often is an intrinsic issue in the networking equipment, for example, the Ethernet cables, router, and network switch.
Routers link to the internet through cables, and the quality of cables could vary extensively. The speed of transmission is intrinsically limited by the cable’s design, and low-cost, poor cables cannot deliver high transmission speeds. These could be broken or withstand impairment over time that could reason them to stop working completely.
Lower-quality routers may have low signal transmission capacities or cannot carry the internet service’s BW. Network switches may fail eventually, causing problems in signal steadiness.
Internet Service Disruptions
If the device is detached for a long time, it may experience problems reconnecting without your intervention. Again, there might be an issue with your router; some old-generation router models have difficulties with smart home devices.
Interference can be an issue for your security system if several networks operate on the same channel. If this is the case for your condition, we suggest that you change the router’s channel setting. Please check the user manual for your router to change channels.
How to fix the issue of Wyze Cameras keep going offline.
Power cycle the Camera
The first thing to try to get your Camera back online is to detach it from the power source. Unplug the Camera and sit it for a few minutes; after a few minutes, plug it back in.
If it does not work the first time, try it a few more times before moving on to the next tip. Power cycling the device should rest any software hitches and could fix an overheating issue.
Reboot your router; it could have bugs.
If the Camera’s power source is not the problem, there might be a problem with your wireless internet connection. First, turn the power off on your Camera to troubleshoot this concern. Then, power off both your wireless router and modem.
Wait one/two minutes, and then power on the modem first. Afterward, for 30 seconds, switch the router back on. Wait one more minute before switching the power on to your Camera again.
Relocate the Wyze Camera next to the Wi-Fi router.
Confirm that the Wyze camera is within the range of the base station and your Wi-Fi router. Keeping your Camera’s base station and router slightly closer to each other is significant.
Check the Signal Strength of Wyze Camera
The Camera will keep going offline if there is weak signal strength. We recommend you check if the Camera has appropriate signal strength. If you do not know how to check it, follow the below stages.
- Open the Wyze App on your device.
- Go to the Camera Settings.
- Click the device information
- Click Signal Strength.
- Tick if the signal bar has at least 3 bars.
- You must fix the signal problem if there are fewer than 3 bars.
Check the Cables
If your Camera keeps going offline and the Link or Activity lights on the Camera are flushing, you may have a cable problem. Most connection issues on Wyze security cameras have to do with the cabling. As such, it is logical to check the transmission cables also.
For reference, Use the user manual to check whether all the cables are linked correctly. Next, check the wires for shorts, kinks, frays, or loose connections. Note that the power wire on PoE-enabled cameras might work even when the data wires are not.
You must use a cable tester to test the cables and connections on your Wyze camera. If the Camera uses a patch panel, check the patch cable.
Assess and Change the Network Settings
Wyze Cameras work properly with the 2.4 GHz Band. If your Camera is linked to the 5 GHz Band, the Camera will not work correctly. You can fix this issue quickly by attaching it to the 2.4 GHz band.
Still, afterward connecting to the 2.4 GHz band, the Camera would not work if the protocol is WEP. Wyze Camera is designed for WPA/WPA2 Protocol since it is more secure than the WEP. Thus, you must check your router’s settings and what connection plus band it shares. You need to change it if it is not sharing the accurate network settings.
Update the Wyze Camera’s firmware.
Wyze recommends using all their products on their up-to-date available firmware. The release of periodic firmware updates is anticipated to continue with bugs and defects that will almost continually pop up.
Since Wyze products flourish in the home security market, their security protocols must meet the ever-changing standard.
You must use the up-to-date available software to protect your feed from unlicensed access.
Clear the app cache.
Cache building up could affect your app’s functionality ultimately.
Clearing the Wyze app cache aids in refreshing the app as well as freeing memory space.
To clear the app cache:
- Go to phone settings and choose apps.
- Find out the Wyze app, click storage, and choose clear cache.
- Return to the prior page and click “Force stop” at the bottommost of the menu.
Do a factory reset.
The next phase is to reset your Camera to factory settings. You might lose all of your Camera’s history, but it will aid you in fixing any problems. Find the manual that came with your Camera. When you have the manual in front of you, repeat the camera setup instructions to restore the Camera to its factory settings. It will probably delete what corrupts your Camera, making it work again.
Visit Service Center
If you follow the troubleshooting phases above, your Camera will return online. If you have followed all of these stages above and your Camera keeps going offline, there is a more prominent fundamental issue.
Your Camera will require to be looked at by a professional or somebody who can give more advanced troubleshooting stages over the phone.
Wyze cameras are a great addition to any security or surveillance system. However, the Camera is useless when offline. If yours keeps going offline, it may have a power or connection problem that needs to be addressed immediately.
To fix the problem, you must first test the power and connection to the Camera to confirm that it is getting sufficient power. You must also check the connection for errors and refresh it to see whether it fixes the problem.
While there are many causes of the Wyze camera keeps going offline issue, this guide will aid you in troubleshooting and fixing the problem in just a few minutes.
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